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FAQ: What is MFA?

Video guide to setting up MFA (Danish only).

To enhance the security of our systems, we are introducing Multi-Factor Authentication (MFA) to the administration tool.

MFA is a security system that requires two separate, distinct forms of identification to access a system. All users will be required to go through MFA to access any service in the ePay admin tool.

Below is the description of the change for you as a user:

Step 1​

Enter your username and password as usual.

Enter your username and password as usual

Step 2​

First time​

  1. You will be asked to set up a multi-factor authentication. Follow the instructions as indicated in the page. You will have the possibility to postpone until the indicated date by clicking on “Postpone MFA set up” button.

First time MFA

  1. Successful Multi-Factor Authentication setup.

Successful MFA setup

Once the MFA is set up​

From now on you will be requested to enter the verification code from your MFA authentication tool.

How it will look once MFA is set up

Reset MFA​

If you lost your mobile authenticator, you have the possibility to reset the multi-factor authentication by clicking on Lost your mobile authenticator? Please click here and follow the instructions.

How to reset your MFA